8th IT Support Staff Conference

Keble College
Thursday, 26 June 2003


Programme | Workshops | Who's Who? | 8th (2003) ITSSC Home Page

All Sessions take place in the Keble College.

Registration and early morning tea and coffee will be in the foyer.

Break time tea and coffee, and the evening reception will be served in the Common Room.

Lunch will be in the Hall.

Time Event Presenter Location
08:45 - 09:15 Registration Tea and coffee available Foyer
09:15 - 09:20 Introduction John Ireland, ITSSG Chairman  
First Speaker Session Chair: John Ireland, ITSSG Acting Chairman
09:20 - 10:00 Ethics of System Administration Matt Meyer, Eversheds  
10:00 - 10:05 Break For moving rooms. No refreshments provided  
10:05 - 10:50 Workshop A Various. See your pack for details. Various
10:50 - 11:20 Tea and coffee    
Second Speaker Session Chair: Tony Brett, Acting Head of ITS3,
11:20 - 12:05 IT and Disabilities Lawrie Phipps, TechDis  
12:05 - 12:10 Break Shake your legs, talk to your neighbour while laptops plugs are pushed and pulled.  
12:10 - 12:55 Best Practice in IT Service Management Aidan Lawes, CEO, itSMF  
13:00 - 13:55 Lunch   Hall
Afternoon Session
14:00 - 14:45 Workshop B Various. See your pack for details. Various
14:45 - 15:30 Workshop C Various. See your pack for details. Various
15:30 - 16:00 Tea and coffee   Common Room
16:00 - 17:00 Question Time Panel discussion with questions from the audience. Questions to be submitted on registering. Panel Information  
17:00 - 17:30 ITSSG Report Chairman's report, training report, CPD awards.  
Evening Session
17:30 - 19:00 Evening reception Wine and light refreshments Common Room

ALL speakers and topics are subject to confirmation.

Talk Descriptions




Ethics of System Administration A review of common legal considerations for system administrators focusing on the control and monitoring of email and internet use. In addition to considering the relationship between system administration and the Data Protection Act, Human Rights Act, Freedom of Information Act and Regulation of Investigatory Powers Act, this legal overview session will offer practical data protection compliance tips for data cleansing and data security and consider the liability of employers for the actions of employees and users.  
IT and Disabilities The Code of Practice that accompanies the Disability Discrimination Act (part 4) gives the following examples:

A tutor in Zoology delivers one of his modules through a computer-based  learning environment and awards marks for students' participation in  online discussion. The system does not work with a visually impaired  student's software. The student is likely to be placed at a substantial disadvantage.

A university encourages its lecturers to put lecture notes on the institution intranet. It introduces new procedures to ensure that all notes put on the intranet meet established guidelines to ensure there is no conflict with specialist software or features that students with dyslexia may be using. It therefore anticipates reasonable adjustments that it might need to make for certain disabled students.

Both of these examples have the potential to have a large impact on the work of IT professionals across Higher Education. This session will give a 20 minute overview of some of these issues and allow 20 minutes to address specific issues from the audience.

Best Practice in IT Service Management

The talk will attempt (time permitting) to cover:

  • The issues facing organisations & service providers today
  • The need for effective IT Service Management (& what we mean when we talk about ITSM
  • What is "best practice" in this field, where did it come from, where's it going - this will cover ITIL & BS15000 (and can range from a very high level view thru to very detailed)
  • Personal qualifications & professional competence
  • Benefits from effective ITSM.
.ppt, .pdf

Programme | Workshops | Who's Who? | 8th (2003) ITSSC Home Page

ITSSG, May 2003